MediQuery – Terms of Service

1. Acceptance of Terms

By accessing or using MediQuery ("the Service"), operated by Serenyx Tech Private Limited ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

MediQuery is an AI-powered medical information platform that provides general health and medical information through conversational interactions.

IMPORTANT: MediQuery is NOT:

• A substitute for professional medical advice, diagnosis, or treatment
• A telemedicine or telehealth service
• A prescription service
• An emergency medical service

3. Medical Disclaimer

The information provided by MediQuery is for educational and informational purposes only. It does not constitute medical advice. Use of MediQuery does not create a doctor-patient relationship. Always seek the advice of a qualified healthcare provider. Responses are generated by AI and may contain errors—always verify critical health information with a licensed healthcare professional.

4. User Eligibility

You must be at least 18 years old to use MediQuery, or use with parental/guardian consent and supervision.

5. Acceptable Use

You agree NOT to: use the Service to diagnose or treat; rely solely on MediQuery for medical decisions; use in medical emergencies (call emergency services instead); attempt to hack or compromise the Service; violate applicable laws.

6. Privacy and Data

Your use is also governed by our Privacy Policy.

7. Intellectual Property

MediQuery, including all content, features, and functionality, is owned by Serenyx Tech Private Limited and protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use MediQuery for personal, non-commercial purposes. You retain ownership of content you submit but grant us a license to use, process, and store it to provide the Service.

8. Service Modifications and Termination

We may modify, suspend, or discontinue the Service at any time, and change these Terms with notice. We may terminate or suspend your access immediately for violation of these Terms, fraudulent or illegal activity, abuse of the Service, or any reason at our discretion.

9. Indemnification

You agree to indemnify and hold harmless MediQuery, Serenyx Tech Private Limited, and its affiliates from any claims, damages, or expenses arising from your use or misuse of the Service, your violation of these Terms, your violation of any third-party rights, or medical decisions made based on the Service.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDIQUERY AND ITS OPERATORS SHALL NOT BE LIABLE FOR: any medical outcomes or health consequences; decisions made based on information from the Service; errors in AI-generated content; delays in seeking medical care. You use MediQuery at your own risk.

11. Governing Law

These Terms are governed by the laws of India. Disputes shall be resolved through good faith negotiations, then mediation/arbitration or courts in India.

12. Contact Information

For questions about these Terms:

• Email: contact@serenyxtech.co.in
• Address: Serenyx Tech Private Limited, Mohan Nagar, Chinchwad, Pune-411019, Maharashtra, India

13. Emergency Disclaimer

IN CASE OF MEDICAL EMERGENCY: DO NOT use MediQuery. Call emergency services immediately (India: 112, 108). Go to the nearest emergency room.